Learn about Made to Order Products

Made to Order items are clearly marked on the product detail page of our website. If an item is marked as Made to Order then it cannot be returned or exchanged. When ordering a Made to Order item customers are committing to the manufacture of an item to their specific requirements of size, colour, finish etc. When confirming a Made to Order item, the customer agrees that the following points are understood and have been checked:

- That the fabric, finish, colour etc. of the item is what the customer wants and has signed off. If unsure we can supply samples for customers to try and test in their own home.

- That the size of the item is correct and fits in the space for where it is intended.

- That any technical details such as dimming protocols or any other specific customisations are understood and agreed. 

- That there will be no access issues. That the item will fit through any door, up stairs etc.

Once a Made to Order item has been ordered and the order confirmed with our supplier it will not be possible to cancel the order. Within 7 days of placing your order we will do our very best to cancel an order if you have second thoughts. After 7 days, Made to Order items cannot be cancelled.